Our Head of Client Services job packHi, we're hiring a
Head of Client Services
@ Bond.
This page will help you get a feel for how awesome this opportunity is! ;)
We help you scale… from the inside.
Our mission is to change the way teams scale, forever and for the better, by empowering visionaries to leave their imprint on the world.
Founded in 2020, Bond is a global embedded talent consultancy that scales high-growth businesses and builds world-class teams. We do this through a flexible subscription model, embedding TA consultants directly into in-house teams. As a true consultancy, we solve some of the toughest talent acquisition challenges out there, across a diverse portfolio of scale-ups, SMEs, and some of the world’s most well-known enterprises.
People are at the heart of everything we do. We believe that if you hire great people and treat them well, the rest is easy. At our core, we’re a group of talent acquisition professionals united by Bond’s mission, vision, and values.
With teams across EMEA and the US, we’re looking for great people who care deeply about their work and want to build with ambitious businesses shaping the future.
How our model works
Under two minutes on how our embedded model works.
Head of Client Services
Bond is looking for a Head of Client Services to lead our Boston client portfolio. You’ll own the experience our clients receive, the commercial health of their accounts, and the development of the teams delivering the work. Done well, you’ll turn strong account delivery into portfolio-wide excellence, and make Bond a trusted strategic partner to senior client stakeholders.
You’ll lead a multidisciplinary team of consultants, managing delivery across clients while building trusted relationships at every level, from hiring managers to C-suite stakeholders.
You’ll be a true strategic consultant to our partners, collaborating to solve their complex TA problems and support them in achieving their goals.
You’ll also represent Bond by delivering the 5 stage talent theory, workshops, training, and sharing thought leadership via both formal and informal client syncs.
What you’ll do
Lead, coach and develop the Boston team and client portfolio.
Lead teams and manage with empathy and authenticity.
Own portfolio revenue, margin and renewal strategy.
Set delivery standards and playbooks, stepping in on the largest accounts.
Use data and reporting to spot risks and growth opportunities.
Hold C level relationships and become a strategic consultant to them.
Identify and close account growth opportunities, including cross-sell of Bond’s wider services.
Be able to pitch Bond’s embedded services to new stakeholders with credibility.
Be accountable for ensuring that all new projects are onboarded to a high standard.
Always be seeking opportunities to continuously improve and iterate.
What you’ll bring
- A proven leader, you’ve already got experience of motivating and leading a team.
- You have experience running multiple client accounts to a high standard, ideally in a staffing firm, RPO or a consultancy.
- A track record of owning commercial outcomes: revenue, margin or renewals.
- Confidence leading senior client conversations and influencing stakeholders, not just delivering to brief.
- Strong data fluency: comfortable reading a portfolio dashboard and acting on what it shows.
- Strategic thinker. You bring hiring insights and market intelligence that influence client roadmaps and C-level decisions.
- Willingness to make the tough call when standards or commercial discipline are on the line.
Who you’ll work with
- Cross-collaboration with Managing Partners & Managing Directors.
- Global Talent Operations team.
- You’ll lead a team of multi-level, multidisciplinary consultants embedded across your client portfolio.
Christina HarrisManaging Partner, Boston
Robert HusseyManaging Director, EMEA
Lauren PeakeCOO
What clients say about the work you'd own
These relationships, and this reputation, are the job. A few of the voices, straight from bond-global.com.
“If you're looking to scale with confidence and keep culture, quality and data intact at the centre, Bond's that great partner that you want at the table.”
Hear it from the clients you'd own
Bond clients on the embedded model, in their own words.
“I also love that the bond model has had a financial impact on us. We've been able to cut external recruitment, external agency spend significantly.”
“The Bond team was able to really help us with the gaps, the times when we really needed extra capacity, Bond was there in a really quick amount of time.”
BioTech · USDriving the future of cancer treatmentDeciphera Pharmaceuticals →
DeepTech · USPowering workplace excellenceOfficeSpace Software →
Enterprise · UKBuilding London's biggest mobile engineering teamASOS →The trajectory for this role is to become a Managing Partner.
This role today: Head of Client Services
- Own the Boston portfolio: client experience, delivery standards, commercial health.
- Lead and develop the consultants embedded in your accounts.
- Grow the accounts you hold: renewals, expansion, cross-sell.
- Be the trusted strategic consultant to your clients’ leadership.
The interview process
Four steps. You’ll know who you’re meeting and why, at every one.
Informal intro
When we say informal we mean it.
This will be a high level chat for 30 minutes to get to know each other better.
We will be looking to make sure the role basics seem to align from a high level and both parties want to invest more time together.
Interview
This 1 hour interview will still take an informal approach as we want to get to know the real human. This is very important to us @ Bond so please bring the real you!!!
Exercise
A 30 minute exercise is to see how your brain works when trying to evaluate a TA function. These are designed to be great fun and will give a window into the consulting work we do with clients every day.
In person experience
This will be designed around the person and the availability of the senior team.
We really like to get to know the real human so this could take format of something like:
Head to Fenway or TD Garden and catch a game together.
Go for dinner and we may invite a client or board members to join us.
Fly into London and have dinner with Founders.
What we’re looking for, at every step
The same four things, whoever you’re talking to. If we say no, this is the language we’ll use to tell you why.
A track record of owning revenue, margin or renewals, and making the tough call when discipline is on the line.
Leading C-level conversations and shaping client decisions, not just delivering to brief.
Motivating and developing consultants, with empathy and authenticity, at multiple levels at once.
Reading a portfolio dashboard, spotting the risk or the opportunity, and acting on it.
The 2026 Talent Summit, unposed.
The people you’ll build this with.
Hello Future
Bond's anthem, in 55 seconds. Say goodbye to normal.
A community comes with the seat.
The House of Visionaries is a small but powerful community, with chapters in the UK and US. Referral-led only to create deeper connections and visionary conversations.
As Head of Client Services you'd be at the heart of the Boston chapter, the community this seat helps power.
Leave the day-to-day at the door
Open your mind and challenge yourself to be more visionary.
Bring energy and ideas
A safe space to explore ideas without judgement.
Turn ideas into reality
Lead the people and talent transformation charge!
AI in the process: ours and yours
We’re upfront about where we use AI, where we don’t, and where you’re welcome to use it too.
Where we use AI
- Consented notetakingA notetaker joins interviews so the panel can look you in the eye instead of typing. You’ll see it in the call. Ask us to turn it off anytime.
- Debrief summariesAI drafts a first-pass summary for the hiring team. Humans read it critically and overwrite it before any decision.
- Research and preparationWe use AI to prepare properly for you: your background, your questions, your time respected.
Where you can use AI
- Prep & researchUse Claude, ChatGPT, whatever helps: draft answers, pressure-test stories, research us. It’s how we work too.
- The exerciseUse every tool you’d use on the job. This is a window into how we consult with clients every day, and AI is part of how we work.
- Better questions for usUse AI to generate questions for our founders. The best questions are the hard ones. Bring them.
No AI ever makes the final decisions. Humans do, on the record.
No AI personality scoring or culture-fit assessments.
No AI summaries acted on without a human first reading and editing them.
In live conversations we’d rather hear your own thinking. Save the AI tools for prep and the exercise.
Come as you are. The process works best on real examples, and that’s all we’ll ask about.
Embedded Talent is the future and @Bond we are setting the standard.
Our promise to you
Things we won’t do. Things you can hold us to.
We won’t ghost you
You’ll hear from us after every step, with a clear answer on what happens next.
We won’t ask brain-teaser questions
Nothing that doesn’t reflect what this job actually is. The exercise is real consulting work, and it’s designed to be fun.
We won’t surprise you on compensation
We’ll talk it through properly in step 1, not as a surprise at offer.
We won’t hide behind ‘culture fit’
If we say no, we’ll tell you what was missing. Specifically. No vague reasons.
We won’t waste your time
Four steps, each with a purpose, each with the people who actually make the decision in the room.
We won’t pressure-close you
Take the offer home. Sleep on it. Ask for another conversation. We want a yes you mean, not a yes you regret.